At SPACE, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains what information we may collect when you use the SPACE website, create an account, place an order, contact us, become a member, or interact with our services, and how that information may be used.

1. INFORMATION WE COLLECT

Depending on how you interact with SPACE, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and delivery address
• Account information
• Order and transaction details
• Product and purchase information
• Information you provide when contacting our support team
• Membership information
• Information you provide when submitting forms or making enquiries

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Process and fulfil orders
• Deliver products
• Manage your SPACE account
• Manage SPACE Membership
• Provide customer support
• Respond to enquiries and requests
• Process payments and refunds
• Improve our website, products, and services
• Maintain website security and prevent misuse
• Send service-related communications
• Send news, offers, or other marketing communications where applicable and permitted
• Meet applicable legal, accounting, or administrative requirements

We use personal information only for legitimate business purposes connected with providing and improving the SPACE experience.

3. ACCOUNTS

When you create a SPACE account, we collect information necessary to create and manage your account.

Your account may allow you to view orders, manage personal information, access relevant services, and manage your relationship with SPACE.

Creating a website account does not automatically mean that you have purchased SPACE Membership.

4. SPACE MEMBERSHIP

If you purchase or participate in SPACE Membership, we may use your account information to manage your membership and provide member-specific products, offers, experiences, early access, communications, or other benefits.

Membership information may be associated with your SPACE account so that we can provide the applicable member experience.

5. ORDERS AND PAYMENTS

When you place an order, we collect information necessary to process and fulfil that order.

Payment transactions may be processed through third-party payment providers. Depending on the payment method used, payment providers may collect and process payment information according to their own privacy policies and terms.

SPACE does not need to store your complete payment card details to process an order where payment is handled by a third-party payment provider.

6. COMMUNICATIONS

We may contact you regarding:

• Your account
• Orders and deliveries
• Payments
• Returns or refunds
• Customer support requests
• Membership
• Important service or website updates

Where applicable, we may also send marketing communications about SPACE products, offers, experiences, or news.

You may choose to stop receiving marketing communications by using the unsubscribe option provided in the communication or by contacting SPACE.

7. COOKIES AND SIMILAR TECHNOLOGIES

SPACE may use cookies and similar technologies to help the website function, remember preferences, understand website usage, improve performance, and support relevant website features.

Some cookies may be provided by third-party services used on our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

8. INFORMATION SHARING

We do not sell your personal information as a product.

We may share information with trusted third parties where necessary to operate our business and provide services to you. These may include:

• Payment service providers
• Delivery and logistics providers
• Website and hosting providers
• Technical and security service providers
• Customer support tools
• Professional advisers
• Government authorities or other parties where required by law

Third parties may only receive information relevant to the service or purpose for which it is being shared.

9. DATA SECURITY

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, and meeting applicable legal or business requirements.

When information is no longer required, it may be securely deleted or otherwise handled in accordance with applicable requirements.

11. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, services, payment providers, social platforms, or other external services.

SPACE is not responsible for the privacy practices or content of third-party services. We recommend reviewing their privacy policies before providing them with personal information.

12. YOUR INFORMATION

You may contact SPACE if you would like to:

• Ask about personal information associated with your account
• Update inaccurate account information
• Request assistance with your personal information
• Ask questions about how your information is used

Requests may be subject to verification and any applicable legal or operational requirements.

13. CHILDREN’S PRIVACY

SPACE’s website and services are not specifically directed toward children.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

If you believe a child has provided personal information to SPACE without appropriate authorization, please contact us.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or applicable requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

15. CONTACT US

If you have questions about this Privacy Policy or how SPACE handles personal information, please contact us through our website.

SPACE
Karachi, Pakistan

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