RETURNS

If you would like to return a product, please contact SPACE with your order number and details of the product you wish to return.

Return eligibility may depend on the product, its condition, and the reason for the return. Some products may have specific return conditions or may not be eligible for return.

Products should be returned in their original condition, with original packaging and included accessories where applicable.

Please do not send a product back before contacting SPACE and receiving return instructions.

RETURN CONDITIONS

To help us process your return, please ensure that:

• The product is in its original condition.
• Original packaging, accessories, manuals, and included items are retained where applicable.
• The product has not been unnecessarily damaged, modified, or altered.
• You have your order number and purchase details available.

Additional conditions may apply depending on the product.

DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, defective, or with an issue that was not present when purchased, please contact us as soon as possible.

Include your order number along with clear photos or other relevant details showing the issue. We will review the situation and advise you on the appropriate next steps.

Please retain the product, packaging, and included items until the matter has been resolved.

EXCHANGES

Where applicable, an exchange may be available for an eligible product.

Exchange availability can depend on the product, reason for exchange, stock availability, and applicable conditions. Contact SPACE before sending anything back so we can confirm the available options.

REFUNDS

Once a return or cancellation has been approved, any applicable refund will be processed according to the circumstances of the order and the original payment method.

Refund processing times may vary depending on the payment method or financial institution. SPACE cannot control processing times once a refund has been submitted to a third-party payment provider.

RETURN SHIPPING

Where applicable, return delivery arrangements and costs may depend on the reason for the return and the applicable return conditions.

SPACE will provide the relevant instructions when your return request is reviewed.

PRODUCTS THAT MAY HAVE SPECIAL CONDITIONS

Some SPACE products may have specific return, exchange, warranty, installation, configuration, or made-to-order conditions.

Where special conditions apply, these will be communicated with the relevant product or order information.

HOW TO REQUEST A RETURN OR REFUND

Please contact SPACE and provide:

• Your order number
• Product name
• Reason for the request
• Relevant photos or supporting information, where applicable

Our team will review your request and let you know the next steps.

NEED HELP?

If you have a question about a return, refund, exchange, damaged product, or your order, we’re here to help.

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