PAYMENT ISSUES

PAYMENT SUPPORT

Having trouble completing your payment? Here are some common situations and what to do next.

PAYMENT WAS DECLINED

If your payment was declined, check that your payment details are correct and that your payment method is active.

You can also try again using an alternative payment method available at checkout.

PAYMENT WAS DEDUCTED BUT MY ORDER WAS NOT CONFIRMED

If money was deducted but you did not receive an order confirmation, don’t immediately place another order.

Keep your payment confirmation or transaction details and contact SPACE with the relevant information. Our team will check the payment and order status.

PAYMENT IS STILL PENDING

Some payments may take additional time to be confirmed.

If your payment remains pending and you haven’t received an order confirmation, contact our support team with your payment or transaction details.

I WAS CHARGED TWICE

If you believe you’ve been charged more than once for the same order, please contact us before attempting another payment.

Provide your order number and relevant transaction details so our team can investigate.

PAYMENT ERROR

If you receive an error during checkout:

  • Check your payment details
  • Make sure your payment method is active
  • Try again after refreshing the checkout
  • Try another available payment method

If the problem continues, contact SPACE support.

NEED HELP ?

When contacting us about a payment issue, please have your order number, payment method, and transaction details available where applicable.

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